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Service Technician
Basingstoke, Hampshire

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

We are looking for a dedicated Service Technician to join us to help provide high-quality products to customers in Basingstoke, Andover and Winchester, feeding from our Thame, Oxfordshire service location.

Through this role, you will directly contribute to providing better outcomes for patients and their caregivers when it matters most, making a real difference to them through your focus and drive.

The Benefits:

- Competitive basic salary of £24,859 with an estimated potential earning of approx. £28,000+ with on-call payments
- Additional on-call payments
- Company van provided
- Contributory pension scheme
- 33 days’ annual leave inclusive of bank holidays
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme along with other wellbeing benefits
- Salary sacrifice schemes including Cycle to Work
- Full Induction with great training and support from dedicated team members
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role:

As a Service Technician, you will be covering Andover War Memorial Hospital, Basingstoke & North Hampshire Hospital and Royal Hampshire County Hospital, and you will ensure an effective and timely product delivery and maintenance service to customers within the hospital. After training, this will include the delivery and set up of products for patients within agreed delivery times, repair and proactive maintenance of products and provision of support to customers in various clinical environments in regards to the product.

This role could also entail covering customer locations in the Oxfordshire and Slough areas when required.

Main responsibilities of the role:

- Deliver clean, ready-to-use, products around the hospital site
- Collect products after use from around the hospital site
- Daily travel to the Thame service centre to collect new stock and supplies
- Disinfect, function check, repair and electrical safety test products - full training will be given
- Complete records of testing, delivery and collection within our computerised system
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment

The role requires 37.5 hours per week, 8.30am – 5pm Monday to Friday.

You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

About You:

To join us as a Service Technician, ideally you will need to have or be willing to develop the following skills:

- Mechanical or electrical background desirable, but not essential as full training will be provided
- Experience working within a healthcare setting is desirable
- Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
- Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential

Personal Requirements:

- A proactive, ‘can-do’ attitude
- Excellent customer service skills
- The ability to communicate effectively
- The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
- Basic knowledge of hygiene and safety rules
- Basic PC skills to include email and MS Office
- DBS-checked (or the willingness to complete one)

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency