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Position: Customer Service Manager

Location: Dartford

Type: Permanent

Days: 5 days a week in the office (split across 2 sites in Dartford)

Hours: 8am-5pm (1 hour lunch)

***Benefits: Free lunch every day, gross profit bonus scheme, increasing annual leave up to 24 days***

My client is looking for a strong people manager to motivate and lead a team of 9 customer service professionals in Dartford. The team is responsible for processing circa 600 orders per day across a product range of 6000+ items sold to the construction industry.

This role involves:

Motivating and managing a team of 9 customer service professionals including 1 remote team member
Monitoring performance against key metrics including: OTIF dispatch, Credit % of sales, accuracy, response times, volume of orders processed, volume of calls taken and value of upsells
Attending weekly Head of Department meetings, Operations meetings and department meetings and making active contributions
Working closely with Transport Manager and Sales manager to resolve operational issues and improve service to loyal customer base
Analyse data against service level targets and champion a continuous improvement environment
Hold 1-2-1s, performance reviews and progression reviews with team, outlining clear career paths and opportunities to developThe perfect Manager for this team

Passionate about working collaboratively with other departments
Nurturing and motivating approach to team management
Previous experience manager a team of 5+ in an order processing environment
Experience building reports in Excel- data extraction from CRM system or similar.Next Steps

I will be conducting interviews for this role on behalf of my client immediately. If you are interested, please upload your CV and I will reach out to suitable applicants. Interviews with my client will be held w/c 18/11/24 with a 2nd stage and final interview w/c 25/11/24.

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