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Trade Parts Advisor required in Croydon
Salary DOE in the region of £25k-30k basic OTE £35k
Working Hours- Monday-Friday 7:30am-5:30pm
We are looking for an experienced Trade Parts Advisor to join our client's busy team at our Parts Centre in Croydon.
Duties and responsibilities
• Responding to customer sales ordering, queries and customer care in an efficient and professional manner.
• Escalating customer issues with senior parts advisors and management when the need arises.
• Adhering to company policies and procedures when interacting with customers.
• Following up on customer calls to ensure that that customers are satisfied.
• Staying up to date with products, services and policies by attending training sessions.
• Ensuring that they accurately comprehend customer requests and issues. By confirming and clarifying information.
• Upselling products and services where possible and actively working towards reaching sales targets.
• Maintaining accurate customer records in our customer relationship management (CRM) system and completing call logs and reports
• Parts look up and pre pick customer orders.
Qualifications and Skills
• Data Management skills KEYLOOP CDK Kerridge
• Excellent Communication skills: - good verbal and writing skills. Ability to create great customer experiences.
• Sound knowledge of vehicle layout, parts catalogues and computer stock lists
• Sales ,objectives and strategies to market.
• Stock control.
• Self-starter
• Customer focused.
• Communications
• Planning
• Decision making
• Problem solving
Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1532
Automotive - Motor Trade - Trade Parts- Trade Parts Advisor- Parts Advisor - Croydon- South Croydon- Mitcham- Sutton- Epsom- Bromley- Orpington- West Wickham-Thornton Heath
Full Time - Permanent - Job
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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities