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Job Title: Duty Manager

Location: London

Type: Full-time, Permanent

Salary: £34,000

About the Role

Hyperion Partners are pleased to represent our client, a leading luxury residential managing agent in London, in their search for an exceptional Duty Manager. This is an exciting opportunity for a dedicated professional with a keen eye for detail and a commitment to excellence to join a respected team in one of London's most exclusive residential environments. The Duty Manager will play a pivotal role in ensuring that residents receive the highest levels of service, safety, and satisfaction, fostering a welcoming and well-managed environment at all times.

Responsibilities

Oversee the daily operations of the residential building, including front-of-house, concierge services, and maintenance teams.

Manage and respond to residents’ requests and concerns with the utmost professionalism and discretion, ensuring timely and effective resolutions.

Maintain an exceptional standard of cleanliness, security, and presentation throughout the property.

Coordinate with service providers and contractors, ensuring that services are delivered to the highest standard.

Conduct regular property inspections to uphold safety, cleanliness, and quality standards.

Supervise and support on-site staff, providing guidance, feedback, and assistance as needed to ensure a cohesive and motivated team.

Report and follow up on any incidents or emergencies, ensuring a swift response in line with company protocols.

Skills and Qualifications

Have a background in luxury property management, high-end hospitality, or a similar customer-facing role.

Demonstrate excellent communication, organisational, and problem-solving skills.

Possess strong leadership qualities, with the ability to manage and motivate a diverse team.

Be proactive, detail-oriented, and able to manage multiple tasks effectively.

Be familiar with health, safety, and security protocols relevant to residential properties.

Maintain a professional appearance and demeanour that reflects the prestige of a luxury residential environment