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Ventro, Firntec and LivGreen are an exciting group of companies focused on fire-safety services and net zero retrofit. As the Service Scheduler you will work closely and effectively with service team, scheduling contractors to complete planned maintenance works. You will be the first point of contact within the service team; answering incoming calls, scheduling contractor diaries and producing weekly reports.
Key Responsibilities:
* Responsible for completing maintenance compliance jobs as requested by Ventro clients.
* Weekly reporting – these are to be sent to the maintenance manager and clients as required.
* Schedule contractor diaries: these are to be sent on a weekly basis and in 1 week advance of the scheduled works.
* Building and maintaining relationships with clients and contractors
* Raising requests for contractor support with HR Team
* Ensure that all contractors have Ventro uniform and materials/tools required to complete works.
* Tenant Liaison
* Answer all telephone calls and answer queries as necessary
* Ensure that Salesforce is updated accurately for invoicing.
* Responsible for updating the database/salesforce and adding new sites/contracts/jobs
* Invoice processing
* Request ID badges for contractors
* Accommodation and travel bookings as required.
The successful candidate will:
* Previous administration and/or customer service experience is required.
* Excellent communication skills
* Confident liaising with clients, contractors and internal staff
* Organised
What you will get in return:
* Ability to purchase additional annual leave
* Healthcare scheme
* Regular company events
* Cycle to work scheme
* Company reward scheme (vouchers, etc)
Ventro Ltd values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Note: Ventro prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible. We do not accept speculative CVs and no fee will be applicable if sent