Login to Apply

Location : Derby, 5 days a week in the office

Type : Permanent

Immediate joiners only

Field Service IT Support:

Workstation Services (e.g., Desktop, Monitors, Printers and laptop)

·Breakfix

* Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.

* Prepare and configured new laptops/workstations specifications as assigned

* End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)

* Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services

* Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.

* Windows upgradations through SCCM agent.

* OS and application installation: Windows migrations and deployment of customized images using SCCM

* Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support

* Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices

* Analyzed and diagnosed DNS/DHCP/VPN and other networking issues

* End user issues related to network, IP config, windows troubleshooting

* Actively worked with hardware and software vendors to resolve client issues in a timely manner

* Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.

* Installation of printers, Configuring conference room facilities

* IP Phone installation, troubleshooting

* O365 configuration, troubleshooting

* Other aspects related to End user computing

* Deskside Support

* Spares management

* Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management

* Security compliance

* Populate Knowledge Management system with resolutions and workarounds

* Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Centre to assist with issues affecting endpoints

* Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azure

* Fault diagnosis / troubleshooting

* Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues

* Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary

* Adept knowledge on Software Centre(SWC) and ServiceNow

* Knowledge of Okta and its usage