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Operations/Office Manager

We are recruiting for a small and rapidly expanding company in Escrick for an experienced and organised Operations Manager who is looking for a key leadership role.

Responsible for overseeing all operational aspects of the business means that you will enjoy managing a small team of administrators and coordinating a team of assessors. You will love variety, autonomy and the non-hierarchal team mentality that a small business offers. Reporting directly to the Managing Director, and, working alongside other friendly and experienced team members, you will have a broad range of responsibility and have the chance to support all areas of the business.

The role of Operations/Office Manager involves:

Team Leadership & Management

* Leading and manage a small team of administrators, setting priorities and performance goals.

* Overseeing the field team of Assessors, ensuring the timely and accurate completion of surveys etc.

* Managing staff leave, sickness, and maintain HR records.

Client Liaison & Relationship Management

* Acting as the primary point of contact for clients, ensuring excellent communication and service delivery.

* Arranging, leading or attending Teams meetings with clients and contractors, ensuring clear communication and project alignment.

* Handling client complaints and work towards timely and effective resolutions.

Project Management:

* Planning, managing, and prioritising survey projects using project management software and Excel.

* Ensuring seamless communication between the admin team, clients and Assessors on a per-project basis.

* Book accommodation and communicate weekly plans with the field team.

* Engage trusted Contractors during busy periods.

You will also be responsible for Office Management, Health & Safety, Compliance and Financial & Reporting.

We are looking for someone with previous experience as an Operations/Office Manager or in a similar role (if you have experience within the EPC or energy sector that would be great, but not a deal breaker).

* Excellent communication and client management skills.

* Proficiency in Microsoft Office Suite & project management software.

* Understanding of HR practices, H&S compliance and experience in finance-related tasks, such as invoicing etc. will be an advantage.

* Personable and outgoing; a positive and professional attitude.

* Strong problem-solving skills with the ability to work under pressure and meet tight deadlines.

Salary: £38-£45K (dep. on exp.)

Job type: Permanent, full time, hybrid (3 days in the office)

Benefits include: Free parking, generous contributory pension scheme, flexible working, 25 days holiday + bank holidays