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Salary: £38,000 - £42,000 Depending experience on experience plus up 10% bonus.

Working Location: Milton Keynes / Hybrid

Employment Type: Permanent

*This role is subject to additional IDD checks*

What we offer:

* 27 days annual leave (plus bank holidays) and a holiday purchase scheme

* Generous pension scheme, with an employer contribution of up to 10.5%

* Life Assurance (x4 salary)

* Subsidised private medical insurance

* Cycle to Work scheme

* Employee discounts platform, including gym discounts

* 24/7 employee assistance programme supporting your mental wellbeing

* 2 days volunteer leave

* Equalised maternity, paternity, adoption leave and pay for all new parents

* Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deductions

What you’ll be doing

* You will document processes and guidelines to ensure quality, compliance, efficiency, productivity, employee engagement, and customer satisfaction.

* You will create content tailored to the needs of Claims staff, simplifying complex language and processes for better understanding.

* You will also be responsible for creating and maintaining customer-facing documents, such as letters and guidance notes.

* The role includes overall accountability for ensuring that staff processes and guidelines are clearly and consistently documented and communicated.

* You will promote a consistent communication approach within Claims, while joining forces with other business areas to maintain this consistency and share best practices.

* Strong organisational skills are crucial for this role, along with keen attention to detail and the ability to lead by example.

The ideal candidate will have

* Experience writing content for diverse audiences across various channels, including online platforms, printed publications, and letters.

* The ability to work in partnership effectively with individuals at all levels of the organisation.

* Exceptional written communication skills.

* Outstanding attention to detail and a strong dedication to quality.

* Keen awareness of customer service.

* Continuous drive to deliver clear communication and implement improvements, enhancing staff knowledge and engagement.

Education and Qualifications

A-level English (or equivalent)

Why you should join us

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

If you need any adjustments or additional support with your application, please let us know