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Our client, a leading global logistics provider that provides a high-quality level of freight forwarding and logistics services, are looking to recruit a Branch Manager be based at their offices in their Manchester Office. The position is available due to increased global growth within the business
The Company:
With 70 years of history, the company has established best-practice standards in ground transportation, air and ocean shipments, customs clearance, and supply chain management. A family run organization where people are treated as people, not numbers and considered for their value. With unchanged passion they strive to balance a growing company in a highly competitive industry, with family ethics and social responsibility.
On Offer:
* An attractive salary up to £55,000 per annum, dependant on experience
* Monday – Friday working pattern, 8:30am-5:30pm
* On commencement 20 days (rising to 25) holiday plus 8 bank holidays
* Private Medical Cover, attractive Pension Scheme, Employee Discounts & Perks
Main Purpose of the Role:
Reporting to senior management, the Branch Manager will be responsible for overseeing all import/export freight forwarding operations, warehouse operations and facilities management for the Manchester office.
Duties and Responsibilities of the Branch Manager:
Leadership & Team Management
* Lead, mentor, and support team members in achieving their goals and targets.
* Line manage staff, oversee day-to-day operations, and ensure efficient performance.
* Provide training, supervision, and maintain staff training records.
Operational Management
* Oversee import and export freight forwarding operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.
* Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards.
* Communicate and report internal leads to sales and customer service teams.
* Ensure accurate quotations are processed, communicated within two hours, and recorded.
* Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager.
* Manage Manchester warehouse operations and maintain smooth workflow.
Sales & Customer Management
* Supervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives.
* Build and maintain strong customer relationships, addressing queries and concerns.
* Report sales activities and ensure ongoing communication with the company network.
Financial & Procurement
* Authorise and scrutinise invoices, ensuring compliance with company policies.
* Oversee department cost capture, ensuring timely and accurate financial reporting.
* Ensure value for money in procurement processes.
Health & Safety
* Act as the senior fire warden and local representative for Health & Safety issues, ensuring compliance and good practice. Carry out regular safety inspections, ensuring walkways, fire exits, and general housekeeping are safe and compliant.
* Oversee contractor compliance with Health & Safety standards, managing risk assessments and incident reporting. Maintain and inspect equipment, reporting any issues immediately. Provide PPE to staff and ensure adherence to safety protocols.
Compliance & Reporting
* Attend business and Health & Safety meetings, ensuring that decisions align with company policies.
* Ensure timely generation of reports and submission to line management.
To Be Considered:
* Proven experience in leading and managing teams effectively within the freight forwarding sector.
* Comprehensive understanding of import/export freight forwarding operations and regulatory compliance.
* Strong background in health and safety management, ideally within a warehouse environment.
* Exceptional communication and interpersonal skills, with the ability to solve problems efficiently.
* Solid financial management skills, particularly in cost tracking and invoice processing.
* Demonstrates initiative and the ability to meet deadlines in a fast-paced, dynamic setting.
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain and Logistics industry