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Customer Care Manager - West Midlands

Covering: Black Country, Birmingham, Worcestershire.

Edge Careers Residential is recruiting a Customer Care Manager for a residential development in the West Midlands.

As Customer Care Manager you will lead the team managing the development throughout the defects liability period and liaise between, the internal teams, customers, and contractors. To reduce defects and lift surveys whilst ensuring genuine customer satisfaction and managing spending.

Duties include:
Manage internal and external teams
Lead on final post-completion of inspection
Drive relationships between sub-contractors and the division.
Deal with escalated or complex issues
Support the department to ensure any post-exchange issues are effectively and efficiently dealt with.
Carry out other appropriate ad hoc duties as and when required.
Analysing, reporting, and identifying areas for improvement

For further information or a confidential chat please contact