Login to Apply

Do you want to be part of a caring, forward thinking team who make a difference? Join us as our...

Homeowner Officer

Full time - 35 hours per week

Permanent

Office Location: Croydon

Patch Area: Croydon/Bromley/Sutton  

Hybrid working (1-3 days onsite and in the office, dependant on business requirements)

Salary - £37,753.00 

Reports to: Neighbourhood Services Manager

Benefits on offer: 25 days leave (+1 day increase after each year of employment), extra holidays across Christmas period, matching pension, private healthcare and health plan benefit provider  flexible working,  and more.

Interview dates 19 November

Advert Closing date on Sunday 10 November at 12am.

We are looking to recruit an enthusiastic, knowledgeable  Homeowner Officer, who is  a customer focused person to join our Neighbourhood services team in the role of Homeowner Officer working out of our new office space in Croydon. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.

About us Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales.

We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.

What we are looking for in a Homeowner Officer: The Homeowner Officer is responsible for managing relationships with leaseholders, shared owners, and freeholders, ensuring high standards of service and maintaining strong communication. This role includes overseeing the delivery of services to homeowners, managing service charges, responding to queries, and ensuring compliance with relevant housing legislation and policies. The Homeowner Officer will work closely with Property Services and Development team and external contractors to provide an efficient and responsive service to all homeowners. This is high customer service focused role where building relationships with residents in line with ccha values is essential.

Essential requirements:

Full UK Driving license

Access to a vehicle and business use insurance

DBS check (valid within 6 months)

 You will need to demonstrate

Good working knowledge of  Homeowner products such as Leasehold, Shared Ownership, Resales, Staircasing and responding to tenancy issues.

You can proactively manage a Homeownership patch, visiting schemes to ensure they are well managed and maintained.

You can prepare written documentation to be sent to our residents, so experience of letter/report writing is essential.  

Experience in housing management, leasehold services, or a related field within the social housing sector.

Strong understanding of leaseholder and shared ownership policies, service charges, and relevant housing legislation.

Excellent communication and interpersonal skills, with a customer-focused approach.

Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.

 List what we are looking for – essential criteria

Effectively communicate with a wide range of internal and external contacts including leaseholders, shared owners, residents and solicitors.

A good understanding of variable service charge provisions and practices.

Experience of managing a large and varied workload and meeting performance targets.

Experience of working with shared owners and leaseholders.

Ability to implement good Neighbourhood and estate management practices including health and safety compliance.

Ability to read, interpret, apply and explain leases and title documents.

Excellent communication and customer service standards and delivery.

Accountability and taking ownership of your work areas.

Excellent standard of numeracy, literacy and competent IT skills.

Able to present information clearly, systematically, and accurately.

Ability to use own initiative and apply sound judgement and make decisions.

If you’re interested, please apply via

Other roles you may have experience could include:

Homeownership/ leasehold/ senior/ housing officer/ Home Ownership/ Officer/ Neighbourhood services/ Housing Management