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Outreach Support Worker

Southampton

£19,277 progressing up to £20,292 (for 30 hpw)

Permanent

Part Time – 30 Hours per week

Working 30 hours a week. Monday to Friday, between the hours of 7am to 6pm

Are you looking for a challenging and rewarding role where you are able to support people every day? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.

We have an opportunity for an Outreach Support Worker to join our unique team to provide support to our homeless clients.

Within this role you will provide personalised and intensive support via assertive outreach to long-term rough sleepers in the city. Managing a caseload of clients, you’ll maintain clear and accurate records of the support offered, actions to be completed and outcomes achieved.

With a positive attitude towards your work and others, you’ll create dynamic risk assessments with a flexible and creative approach and liaise with statutory and voluntary agencies on behalf of clients including Homeless Day Centre.

About you

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours; you will be committed to helping others and enjoy the real job satisfaction that this brings.

You’ll have:

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Clear verbal and written English skills

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Good IT and keyboard skills

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A polite yet assertive manner with the ability to self-motivate

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A passion for working in a client/customer facing role

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Knowledge of the benefits system and tenancy legislation

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An interest and genuine concern for homelessness and related issues

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Knowledge of voluntary and statutory agencies

Experience of working with clients with a history of entrenched rough sleeping, substance misuse and/or mental health issues would be preferable and trauma informed care knowledge beneficial, but this is not essential.

A full drivers’ licence and access to a vehicle would be preferable

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

Staff benefits, support and development

Staff benefits include:

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Pension with life cover

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Generous holiday allowance

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Extra mile awards for outstanding work

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Work offers including discounted shopping vouchers, days out and holidays

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Cycle to work scheme

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Confidential employee assistance programme including access to counselling

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Employee voice – our Staff Council

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Recruitment referral scheme

We support and develop our staff by providing:

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A comprehensive induction and training programme

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Management training

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Trauma-informed care training

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Specialist training, coaching and development opportunities linked to personal development plans

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Access to accredited qualifications

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Mental Health First Aid training and provision

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Access to counselling psychologists via our Psychology Service

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process