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Job Title: Front of House Administrator
Location: Mayfair, London
Salary £33,500

We have an exciting opportunity for a Front of House, Administrator based in London on a permanent basis.

The FOH Administrator will look after the main front of house for a high-end commercial property in the heart of Mayfair and be the main point of contact for occupiers and field initial queries.

Key Responsibilities

* Ensure the fundamentals of customer services are followed and delivery to the highest standards

* Deliver a warm welcome and a fond farewell to clients, occupiers, visitors

* Ensure front of house areas are always immaculately presented

* Adhere to H&S protocols

* Responding to telephone or email enquiries from internal or external clients

* Ensure property visitor management processes are strictly followed

* Deal with complaints and offer prompt resolutions, escalate where necessary

* Data processing and management of databases

* Log any property faults/issues with the helpdesk and inform the Facilities Management team

* Build professional relationships with clients, occupiers, guests, and stakeholders

* Carry out Quality Assurance Checks/walk arounds (inside and outside the building)

What you need

* Experience working within the Property Management sector (desirable)

* Possess excellent communication, both written and verbal skills

* Strong academic background with good Literacy and Numeracy skills

* Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint

Hours

* Monday to Friday 8am – 5pm or 9am - 6pm (on-site)