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Complaints Handler

5 days a week in office
Based in Hinckley

Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Complaints Handler to play a crucial role in supporting cash collection efforts for our client.

Why This Role?

As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting cash collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key.

What You'll Do:

Engage with clients about their overdue accounts.
Resolve payment and service queries, primarily via telephone.
Own client service issues, identifying root causes and providing effective solutions.
Navigate client databases to investigate and respond accurately.
Deliver 'Super Service' in all client interactions.
Process debit/credit card payments.
Collaborate with the local team to streamline client accounts and internal processes.
Prepare comprehensive case histories when further action is required.

What You Bring:

Strong client service skills, focusing on rapport building and issue resolution.
Excellent verbal and written communication abilities.
High attention to detail with strong administration skills.
Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.

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