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Prosper Recruitment are working in partnership with a forward thinking regeneration and new build specialist delivering best-in-class solutions to the social housing sector in the North East.

Due to new projects won our client is looking to recruit serval Customer Experience Coordinators, the purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to.

As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.

Daily Responsibilities:

Coordinate all activities that relate to the customers journey, from introduction through to the completion of works
Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
Support the site manager in all activities affecting the customer experience
Investigate and resolve complaints within agreed timescales
Resolve problems of access or other social issues
Identify community initiatives to fulfil social value commitments
Asset in developing continuous improvement opportunities links to all activities affecting the customer journey

Requirements:

Excellent communication skills, both written and oral
Ability to work in a fast paced environment
Good initiative and logical thinking skills
Good problem solving skills
Confident and organised
Good communication and negotiating skills
Computer literate
Team player
Full driving licence

Package:

Competitive salary and benefits based on experience
Company Car Allowance
Company Profit Related Bonus scheme paid twice yearly - (June and December)
Pension contribution scheme
Life assurance scheme
Use of company gym - based at Head Office
Private healthcare available
Access to wealth management advice
Bonus scheme

**Candidates from industry sectors outside of Construction will also be considered but you must have worked in a Customer Service role for at least the last 2 years**

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