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UK Service Manager
Our precision engineering industry client is seeking a Service Manager. The candidate will be responsible for the delivery of world-class service and support to their customers through effective management of a team of international service engineers.
The role:
The Service Manager will be responsible for the Service Engineering team, ensuring they are motivated, work collaboratively and have required training and development needs met. You will plan, allocate, and monitor work of the service engineering team, ensuring that they are delivering within SLA’s, against quality standards and costs. You will act as a primary point of contact for customer service issues, and as an escalation point for your service team.
The successful Service Manager will need the following experience & skills:
• Proven experience (5+ years) in a technical service management role, preferably within the precision engineering, or related high-tech industry.
• Strong leadership and team management experience, with a history of improving service quality and team performance.
• Strong problem-solving and diagnostic skills, with hands-on experience in system repair, maintenance, and troubleshooting.
• Excellent interpersonal and communication skills with a focus on customer satisfaction.
• Ability to manage customer expectations, resolve conflicts, and maintain positive relationships.
• Strong organisational and project management skills, with the ability to handle multiple priorities and deadlines in a fast-paced environment.
• Proficiency in data systems, ERP software, and MS Office applications.
• Experience with service management and reporting tools such as JIRA