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Description

Are you a hands-on, customer-focused professional with a passion for delivering exceptional hospitality services? We have an exciting opportunity for a Front of House Manager to join a dynamic team and oversee the smooth running of hospitality services in a high-end, professional environment.

The Role

This is a highly varied and hands-on role where you will:

* Lead and manage a small team of 1-3 Hospitality Assistants, ensuring seamless service delivery.

* Support with practical tasks such as setting up and clearing down meeting rooms, operating dishwashers, and serving coffee while maintaining an excellent customer experience.

* Collaborate with the kitchen team to ensure food is presented to the highest standard and meets client expectations.

* Use the event booking system to manage room setups, supplies, and special requests.

* Maintain high standards of cleanliness and organisation in all hospitality spaces.

* Occasionally arrange and manage additional agency staff during busy periods.

Key Responsibilities

* Customer Experience: Ensure clients and visitors feel welcome, addressing their needs promptly and professionally.

* Operational Excellence: Oversee the setup of hospitality spaces, ensure timely service delivery, and liaise with teams to resolve IT or logistical issues.

* Staff Coordination: Manage team schedules, provide clear direction, and ensure all staff adhere to dress codes and service standards.

* Health & Safety: Comply with safety regulations, ensure food safety standards are met, and perform risk assessments.

* Performance & Reporting: Monitor and report on service quality, identifying opportunities for improvement.

Key Competencies

* Leadership: Inspire team spirit and high performance.

* Customer Focus: Display a professional and positive attitude toward clients and colleagues.

* Organisation: Demonstrate strong time management and the ability to prioritise tasks.

* Adaptability: Handle day-to-day challenges with a proactive and flexible approach.

Requirements

* Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting.

* Strong hands-on management experience and a willingness to assist in daily operations.

* Excellent communication and interpersonal skills.

* Competency in using event booking systems (training provided if necessary).

* A focus on delivering a first-class client experience.

Benefits

* Salary £43,000 - £47,000 per annum

* Hours: 07:00 - 15:00 (flexible depending on workload)

* Free Lunch

* Pension

* Travel allowance

* 22 days holiday + bank holidays