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Van Sales Executive

Purpose of the role:

To represent the sales team in a positive, professional manner.

Role & Responsibilities:

* Maximising LCV Sales with associated finance and accessories.

* Liaison with affiliate sites to achieve individual and overall targets.

* Document and process Incoming lead management (online, telephone, email, EMS, walk in)

* Predictive Marketing second wave calls, subject to GDPR guidelines

* Visual Health Check deferred work follow-ups

* Retention/maturing contract follow ups (both finance and service)

* Test drive bookings

* Promotion of all Connectivity options with vehicles

* Imaging / video of used vehicles when required, highlighting features and benefits.

* Hold online and face-to-face sales presentations, providing customers with information and advice on commercial vehicles, equipment, and accessories

* Work with Marketing to promote vehicles & the brand in the most effective way

* Conclude sales contracts making required amendments, manage orders and supervise order processing

* Be pro-active in understanding your sales area, follow-up all contacts; process and manage your customer database ensuring it is always up to date

* Update and improve product knowledge, staying up to date with the brand and competitor’s offers

* Respond to all enquiries in a timely and professional manner, advising visitors on vehicles, equipment, prices, conditions and technical data

* Assist analysis of online advert performance and advise necessary updates to improve views and enquiries

* Manage and respond to the live chat software on our various websites when required.

* Work with the Finance & Insurance team to promote attractive weekly/monthly prices using finance terms

* Achieve/exceed individual sales targets

* Maintain awareness of competitor’s offers, including promotional activity and products

* Agree with customers when the vehicle is to be handed over (date, delivery etc.), handover vehicle and organise customer introductions to the vehicle

Skills and Experience:

The ideal Van Sales Executive will have completed sales training in the light commercial vehicle industry, and has relevant direct work experience, including:

* Previous commercial vehicle sales experience

* An understanding of online used advertising platforms for commercial vehicles, including, but not limited to Autotrader, Exchange & Mart & eBay

* Experience of delivering exceptional customer service

* Sales Executives must be articulate, able to argue logically and clearly, show they hold customers in high esteem, demonstrate they are reliable, honest and trustworthy

* Must understand basic sales processes – prospecting through to closing business

Have confident IT skills and be able to use both Internet systems and Microsoft Windows applications

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