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1. Resident Support:

* Provide practical and emotional support to residents based on their individual needs.

* Assist residents in creating and implementing personal action plans to achieve their goals.

* Support residents in developing essential life skills, such as budgeting, cooking, and maintaining tenancy agreements.

* Act as a keyworker for assigned residents, conducting regular reviews and updates of support plans.

2. Hostel Management:

* Monitor the safety and security of the hostel, ensuring compliance with health and safety regulations.

* Manage conflicts and mediate disputes between residents when necessary.

* Conduct regular room and communal area inspections to maintain cleanliness and safety standards.

* Respond to emergencies or incidents in accordance with the hostel’s policies and procedures.

3. Administration and Record-Keeping:

* Maintain accurate and up-to-date records for each resident, including support plans, incident reports, and progress notes.

* Complete shift handovers to ensure effective communication between team members.

* Assist with administrative duties, including rent collection and reporting maintenance issues.

4. Partnership and Collaboration:

* Work collaboratively with external agencies, such as housing services, social workers, and mental health professionals, to provide holistic support to residents.

* Attend meetings and contribute to case conferences when required.

* Advocate on behalf of residents to access additional resources and services.

Person Specification:

Essential Skills and Qualifications:

* Experience in a support worker or similar role, ideally in a hostel or housing environment.

* Strong interpersonal and communication skills.

* Knowledge of safeguarding procedures and confidentiality principles.

* Ability to work independently and as part of a team.

* Organizational skills and the ability to manage multiple tasks effectively.

Desirable Skills and Qualifications:

* NVQ Level 2/3 in Health and Social Care or equivalent qualification.

* Knowledge of housing policies and tenancy management.

* Experience working with vulnerable groups, such as individuals with mental health challenges, substance misuse issues, or homelessness.

Key Attributes:

* Empathy and a non-judgmental approach.

* Resilience and ability to handle challenging situations.

* Commitment to promoting independence and empowerment.

* Flexibility to work varying shifts, including evenings, weekends, and public holidays.

Additional Information:

* A valid DBS (Disclosure and Barring Service) check is required for this role.

* The postholder must adhere to [Organization Name]’s equal opportunities and diversity policies