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Supervisor 

£45,000 + van & fuel card

Feltham

Hours – Mon – Friday – 7.30am – 4.00pm

Permanent

About the Job

As a supervisor, you will provide a high quality, customer and quality focused service through the supervision of a team of skilled trade operatives delivering a range of contracted services for and behalf the London Borough of Hounslow

You will oversee and supervise trade operatives and offer guidance where necessary to support those in the field and in supervisory/managerial positions. You will be part of a team of supervisors that delivers exceptional performance through a team of engaged and high performing employees. 

To always understand and comply with all Health and safety regulations and company policies

Key Responsibilities include:

Effectively supervise a team of skilled trade operatives offering support and guidance where needed, ensuring work activity is completed on time.
To ensure a high standard of work is always carried out by the in-house team and external contractors through regular site visits.
Conduct regular one to one meetings with operatives to discuss performance, development, share feedback and check-in on wellbeing.
Manage any performance conduct or absence issues in accordance with Company policy and procedures.
Identify opportunities to enhance operational performance and customer excellence through continuous improvement of processes, procedures and systems.
To work with other areas within the business and effectively allocate and schedule labour where it is most needed.
Responsible for a company vehicle that transports tools and materials which includes regular vehicle checks on company vans and services and maintenance of own vehicles used for work including driving licenses and business vehicle insurances.
Responsible for ensuring operatives’ company vehicles are clean and maintained in accordance with Fleet requirements.
Ensure accurate and timely completion of all paperwork/electronic updates including timesheets within agreed timescales.
To display a high level of customer care when dealing with enquiries from tenants and leaseholders and contribute positively towards a high-quality customer focused service 

Education & Qualifications Required:

Education & Qualifications Required:
Apprenticeship / City & Guilds / NVQ 2-3 equivalent relevant experience. Previous Experience and Skills Required:

Must have at least 2 years’ experience in a supervisory or management role.
Working knowledge of statutory legislation with regards to health & safety and to understand the need to follow rigorous risk assessment and method statement procedures. 
Previous experience of working in a Social Housing Repairs environment is desirable. 
Good level of numeracy, literacy, written, oral and communication skills  
Experience of working within a customer facing role, delivering a outstanding customer experience
Able to drive and hold a full driving licence. 

In return Lampton Services will offer you

Competitive salary
25 days holiday + bank holidays
Free Gym Membership 
Lampton Rewards - discounts and offers from top brands and services
Enhanced Maternity and Paternity leave 
Pension Scheme  
Refer a Friend Scheme 
Staff wellbeing services 
Flu Jabs   
Eye care vouchers and support towards glasses 
Cycle to work scheme 
Electric Car salary sacrifice scheme    

About Lampton Group

The Lampton Group of companies was established by the London Borough of Hounslow in 2012 in order to fulfil two main objectives: to deliver social value services on a local level and to be commercial, fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow. We are made up of four distinct business areas: Group, Services, Leisure and Homes. 

Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. 

 Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. 

To apply for the position of Supervisor please use the ‘apply now’ function