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Support Manager - Hardware / Electrical

Remote based with travel to client sites

£40 - 45k

Vehicle provided - must be able to travel UK wide

Energy Management Solutions company is looking for an experienced Support Manager from a hardware and electrical background to manage technical support issues and be the first line of contact for customers experiencing issues and outages

The team implement and support a range of monitoring and controls equipment which will monitor usage by an individual circuit on a distribution board, a single-phase machine or appliance asset on a ring main, or a three-phase piece of equipment.

Software then provides real time feedback / dashboards which allows access to analytical data

Issues can arise which prevent the systems receiving data (eg issues with power, connection, hardware failure, updates corrupted hardware, equipment failure) which need to be identified and resolved either remotely or on site.

You will liaise with customers, engineers, 3rd party suppliers and network providers to resolve the issue

You will learn the hardware the company provides, how to install it, program it and train engineers on its capabilities.

Experience required

Great communication and client facing skills

Electrical background, ideally hold 18th Edition but as a minimum have commercial experience as an electrician

Good IT skills and an analytical approach

Able to travel UK wide when required