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Our well known client is looking for a German speaking Account Coordinator to join their team. 

£28-£30K based upon skills and experience, hybrid working 

Languages: German (+ another EU language, a definite advantage)

Benefits and location as usual  
 Key Responsibilities:

Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating Kodak updates, and handling transactional sales opportunities.
Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.
Coordinate each department to deliver and exceed the requirement of the customer.
Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales.
Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.
Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.  
 
Qualifications, Skills & Experience:

Proven customer service or business administration experience and ability to liaise with different contacts at all levels of the organisation
Strong customer service and interpersonal skills with the ability of dealing with and resolving conflict with internal and external clients.
A minimum of 1 year experience, within the Customer Operations team, is preferred.
Excellent communication skills with both oral & written fluency, at business level in German are essential.
Fluency, at Business level in any other European language is desirable but not essential.
Ability to:
present, communicate and leverage ideas to internal and external clients
work on own initiative and as part of a team
work under pressure and to tight deadlines
prioritise workload and manage time effectively
Influence and change processes and procedures
Manage time effectively, multitask and handle multiple client requests at once
Advanced organizational skills and attention to detail
PC skills – competency with Outlook, Excel, Word, Powerpoint and SAP  
Personal Characteristics:

Forward thinking and open to new processes/process improvements
A pro-active and flexible attitude