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Job Title: Service Delivery Manager
Location: Edinburgh, UK (3 days on-site per week)
Contract Duration: 12 months
Rate: £(Apply online only)/day (Inside IR35)
Start Date: January 2025 (Second week)

Job Overview:

We are seeking a highly experienced and driven Service Delivery Manager to join a strategic engagement with high visibility. This role will require strong leadership and delivery management skills to oversee a complex program, working closely with senior stakeholders and leading a global team across infrastructure support, application development, and technical operations. The successful candidate will have a blend of technical expertise, program management experience, and a deep understanding of service management practices. You will be responsible for managing key decisions, risk management, and ensuring the smooth delivery of high-impact projects.

Key Responsibilities:

Program Management: Lead and manage the daily program life cycle, ensuring governance and alignment with business objectives.
Stakeholder Engagement: Work closely with senior stakeholders, including CXOs, to influence decision-making and ensure program objectives align with strategic goals.
Leadership: Manage multidisciplinary teams, including infrastructure support and application development, fostering collaboration and guiding teams to deliver high-quality results.
Project Delivery: Plan and monitor project progress, ensuring seamless delivery of projects in infrastructure and development. Manage dependencies and resource allocation across multiple projects.
Business Development: Identify new business opportunities, contribute to business development, and propose solutions that enhance service delivery.
Risk & Budget Management: Oversee the program's budget, manage risks, and address issues with corrective actions.
Continuous Improvement: Drive continuous service improvement initiatives, focusing on operational efficiency and customer satisfaction.
Communication: Ensure clear and effective communication across all levels of the organization, reporting to leadership teams and managing stakeholder expectations.

Required Experience and Skills:

Experience: Minimum of 15 years in IT, with a focus on Application Development Management and IT Infrastructure Services.
Technical Expertise: Deep knowledge of Service Management, particularly ITIL/ISO 20000; experience managing large support teams, especially Service Desk Engineers.
Program and Delivery Management: Proven track record of driving complex programs and projects, with expertise in Program Planning, Governance, Risk Management, Budgeting, and Resource Allocation.
Leadership: Strong leadership skills, with experience in managing and mentoring multidisciplinary teams and working with senior leadership.
Service Management: Strong background in Service Level Management, Continuous Service Improvement, and operational governance.
Hands-on Experience: Ability to engage in coding and code reviews (as needed), particularly in infrastructure and development projects.
Stakeholder Management: Experience working with senior stakeholders and CXOs, with excellent communication and influencing skills.
Tools & Methodologies: Familiarity with program management tools and methodologies, including Agile and Waterfall.

Additional Requirements:

Strong verbal and written communication skills, with the ability to lead discussions and drive outcomes with cross-functional teams and stakeholders.
Ability to engage with and influence C-suite executives, ensuring alignment between business needs and technology solutions.
Proven track record of delivering complex projects on time and within budget.
Collaborative team player with the ability to guide teams towards successful outcomes.
Proactive problem solver with a deep technical understanding and the ability to advise on operational challenges.Interested candidates are invited to apply with their CV or message us directly for more information