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Service Engineer Administrator

Stafford, Staffordshire.

Engineering Company.

£35,000 - £50,000 + Benefits.

Working Hours: 7:30am – 4:30pm (Monday – Friday).

A successful, Stafford based engineering business are offering an excellent opportunity to join their team within the role of Service Engineering Administrator. Providing engineered solutions for a vast array of industries, this business has a well-established flow of business allowing for fantastic job security and future role progression.

The Service Administrator role sits within the administration/engineering team with a focus on providing customers with an excellent routine servicing, customer care and management of equipment upkeep contracts service. Strong organisational capability and ability to ensure clear communication across departments and end clients is key for this role.

The ideal candidate will have good knowledge of engineering principles, potentially coming from a ‘hands on’ background with experience of liaising with clients/customers.

Committed to helping ensure the success of the recruit, full product training is provided. This role will suit a candidate with experience working in a general engineering or manufacturing business. Future progression opportunities into Project Engineering and furthermore Management are in the pipeline…

Role Description.

* Receiving and processing customer servicing orders.

* Ensuring planned maintenance and servicing is fulfilled on time, within budget, to scope and to full customer satisfaction.

* Facilitating and organising both planned and reactive service calls.

* Assigning engineers to service visits, arranging hire of access equipment and processing service visit reports.

* Liaising with engineers on site, ensuring full communication and understanding of required service work.

* Facilitating comprehensive reports of work carried out.

* Working closely with the Project Manager to ensure work is within project scope and appropriately issued.

* Providing technical / engineering updates to clients to ensure they understand scope of work.

Skills and Qualifications.

* Engineering Administration / customer support experience.

* Experience within a general engineering or manufacturing environment.

* Good Mechanical and/or Electrical engineering knowledge.

* Strong organisation, communication and time management skills.

* Excellent communication ability with experience of customer facing.

This is a fantastic opportunity to join a well-established business. As a leader in their chosen industry, this business offers a secure position with great opportunities for long-term career progression.

Interested to hear more? Click ‘Apply’ or call for a confidential discussion