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Core Job Purpose

The core job purpose is to lead, manage, and be accountable for the operational performance of multiple contracts in Commercial Cleaning. This includes strategic development, improvement, and business growth.

Reports To

Managing Director

Location: London and Kent 

Core Job Outcomes

Safety & Environment

Implement and manage a robust health & safety culture in full compliance with company policies and legislation.
Ensure adherence to Wealden’s community and environmental goals.Strategy and Growth

Develop and manage a robust strategy and annual plan for contracts to meet business targets and growth aspirations.

Implement rigorous processes for contract performance and utilize appropriate KPIs for decision making and improvements.

Maximize opportunities for contract growth and resource efficiency.

Customers Advocacy & Innovation

Represent and promote the ‘Wealden Way’ to customers, stakeholders, and the public.
Foster strong relationships with customers, partners, and stakeholders to anticipate and meet their needs.
Lead customer service excellence and a continuous improvement culture.Leadership & Employee Engagement

Provide leadership and management to ensure understanding and adoption of strategy and plans by employees.
Recruit, motivate, and develop a team aligned with Wealden Services' goals and aspirations.
Ensure the contract is optimally structured and operated following best practices.High Performance

Ensure effective financial management to achieve profit and cash targets.Key Personal Attributes

Strong Leadership and People Management Skills
Excellent Stakeholder Management Skills
Commercially & Financially Astute
Open-Minded & Results-OrientedJob Dimensions

Full profit and loss & operational responsibility for business stream

Knowledge, Skills and Experience

Typical Career History

Extensive experience in the Commercial Cleaning industry

Qualifications

Management and Commercial Cleaning qualifications (BICS), H&S IOSH, NEBOSH certified

Knowledge & Experience

Multi-disciplined contract environment
Local government and private contracting and tendering
Analytical and data-driven
People management skills
Customer focus
IT Literate – Microsoft – software scheduling toolsPosition: Area Contract Manager