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Customer Service Executive

OA are recruiting for a Customer Service Executive to join our client’s highly successful and growing team.

We’re looking for a customer-focused and highly organised individual to join our Client Money Protect Memberships team. You’ll manage a portfolio of agent clients from new application to renewal, as well as chasing and converting abandoned registrations and other leads. Knowledge of working in a multi-channel contact centre is essential and experience in the property sector, especially the private rented sector would also be useful.

The successful candidate will possess excellent telephone skills, meticulous attention to detail, proficiency in Microsoft Office, and a confident, driven attitude.

Location: Borehamwood

Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period.

Salary: Up to £25,000 - depending on experience 

Customer Service Executive - Benefits:

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
As part of the HFIS Group, access to discounted personal insurance is available
Customer Service Executive- Key Responsibilities:

Manage a portfolio of agent clients from new application to renewal
Handle inbound and outbound calls and emails to agent clients
Chase and convert abandoned registrations and other leads
Cross-sell and generate leads for relevant products when engaging agent clients or prospective clients
Deal with all membership policy amendments
Be responsible for renewals and expiries
Customer Service Executive - Skills and Experience:

Experience in a letting agent environment (desirable)
Extensive knowledge of working in a multi-channel contact centre environment
Excellent customer service skills
Excellent attention to detail
Good knowledge of MS office packages (Word, Excel, PowerPoint)
Ability to work within a small team and across departments
If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV.

BARNPERM

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

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