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Team Leader (Mental Health) - Talking Spaces

Birmingham - Jewellery Quarter

£28,498 per annum

37.5 hours per week

The Talking Space service operates from 1pm to 9pm four days a week throughout the year.

About the role:

We have a new and exciting Talking Space service in the vibrant Jewellery Quarter near to the city centre.

Our Talking Space service provides a safe and welcoming space for individuals 18+ living in Birmingham or Solihull who are feeling emotionally distressed or in a mental health crisis. We offer 1-2-1 appointments and drop-ins at 3 sites across the city (Selly Oak, Erdington and Northfield). We listen and provide a range of referral and signposting options.

The service is an alternative to A&E, as part of the urgent care pathway.

We have an opportunity for an empathic and experienced leader to support the set up and effective delivery of the Talking Space service, focusing on young people aged 18 – 25. You’ll develop engaging activities and groups that appeal to young people, ensuring that we can help them to reach their full potential. With a good understanding of mental wellbeing, you will be accustomed to working within the framework of confidentiality and ensure all relevant documentation is accurately recorded. You’ll be able to communicate in a style appropriate for the audience, demonstrating a compassionate and non-judgmental response to those experiencing psychological distress. As the Team Leader, you will provide support and supervision to the team, identifying training for individual development and maintaining annual appraisals for staff. You’ll feel confident challenging any discriminatory and disrespectful behaviour, working to high standards and ensuring the team works to the same quality standards.

About you:

With experience gained within a similar role, you will have knowledge of robust safeguarding practices and have a positive attitude to people who have experienced mental health difficulties. You’ll have experience of working with confidential, sensitive information and adhering to GDPR principles. A confident communicator, you will feel at ease liaising with both internal and external stakeholders and be able to build strong working relationships within the community. You will be IT literate and will ensure that all documentation is accurately recorded on our bespoke systems. You will have demonstrable experience of leading a team and be able to develop individuals to grow in their role. With a flexible approach to working hours, you will be able to work shift patterns, including evening and weekends throughout the service opening times.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation, and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People.

We welcome applications from people who have experienced mental health difficulties.

Closing date for applications: Monday 2nd December 2024

Interviews to take place: Week commencing 9 December 2024