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Job Title: Head of Operations

Location: Remote

Salary: Negotiable on experience

Role Overview:

Multitask Personnel are working alongside our award-winning energy provider who are looking to expand their team! An exciting opportunity has arisen for a Head of Operations for the East of England. The ideal candidate will have solid experience managing a senior management team with a total team of 100 plus FTE. As the Head of Operations, you will play a pivotal role in driving operational excellence, and fostering a culture of safety, quality, and customer satisfaction.

Key Responsibilities:

Provide strong leadership to a team of managers and a large field installation team

Foster a positive and collaborative team culture focused on safety, quality, and continuous improvement.

Set clear performance expectations, provide regular feedback, and implement strategies to drive employee engagement and retention.

Develop and implement strategic plans to achieve company objectives

Collaborate with senior leaders to establish operational goals, budgets, and performance metrics.

Champion a customer-centric approach, focusing on delivering exceptional service and exceeding customer expectations.

Proactively address any customer concerns or complaints, taking prompt and effective action to resolve issues and ensure complete satisfaction.

Requirements:.

Proven senior leadership and people management skills

Experience managing a large team in excess of 100 FTE (Any industry background considered)

Excellent communication, interpersonal, and problem-solving skills

Benefits:

An excellent salary which is negotiable based upon experience

Electric company car

Excellent career progression

Excellent benefits package

Company profit share scheme