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Job Title: Admin Recovery Officer
Location: Birmingham
Pay Rate: £23,800 per annum
Shift and Schedule: Monday - Friday 9am - 5pm

We are pleased to present this exciting opportunity for an Admin Recovery Officer to join a well-established company with over 40 years.

This is a fantastic opportunity to join a growing team dedicated to providing a high standard of service. We are seeking a detail-oriented and professional individual to support debt recovery processes.

What’s in it for you?

Competitive salary of £23,800 per annum
Company pension plan
Life assurance plan
28 days of paid annual leave
Career development opportunities and training 

Responsibilities:

Reviewing and actioning accounts at various stages, ensuring appropriate progress.
Updating computer records following enforcement visits, telephone calls, or correspondence.
Negotiating payment arrangements in line with client guidelines.
Handling correspondence, including composing bespoke responses.
Managing telephone inquiries from clients, debt advisory groups, and third parties.
Assisting walk-in customers and authorised third parties in resolving accounts.
Ensuring appropriate action is taken for vulnerable customers in accordance with guidelines.
Understanding and advising on different forms of insolvency and their impact on regulations.
Covering additional job roles, including Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator as needed.The Ideal Candidate:

Strong attention to detail and organisational skills
Excellent communication and negotiation abilities
Professional, empathetic, and ethical approach to customer service
Ability to handle potentially challenging conversations in a calm and respectful manner
Experience in administrative, financial, or customer service roles is desirable but not essentialThis is an excellent opportunity for those looking to build a rewarding career in a vibrant and supportive environment. Apply now to be a part of a forward-thinking team that values professionalism and growth