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Housing Options Officer
Rickmansworth, Hertfordshire

About Us

Three Rivers District in South West Hertfordshire combines beautiful countryside, vibrant villages, and thriving towns. Located on the north-west edge of the M25, the area boasts a diverse range of businesses, including a hub for the film industry, with Warner Brothers at Leavesden as part of a studio cluster alongside Elstree and Pinewood.

We are now looking for a Housing Options Officer to join us on a full-time, permanent basis, working 37 hours per week.

The Benefits

- Salary of £34,379 - £38,951 per annum
- 28 days’ holiday
- A generous employer contribution pension scheme
- Life assurance
- Flexible working
- Career development opportunities
- Free on-site parking
- Cycle-to-work scheme
- Discounted leisure centre membership
- Employee volunteering schemes and access to discounted activities and days out
- Shopping and leisure discounts
- Health and wellbeing perks

This is a fantastic opportunity for an individual with experience in housing, customer service, or a related field to join our team and help make a real difference in people’s lives.

You’ll have access to comprehensive career development opportunities, empowering you to enhance your skills and grow within a forward-thinking team.

What's more, you will enjoy the perks of flexible working, enabling you to balance your professional and personal commitments effectively.

So, if you’re ready to take the next step in your career and contribute to meaningful housing solutions, read on and apply today!

The Role

As a Housing Options Officer, you will provide comprehensive housing advice and assistance to customers, helping to prevent and relieve homelessness.

Specifically, you will work proactively to deliver housing solutions, including debt advice, negotiating with landlords, and accessing the private rented sector, while supporting customers to apply for housing services and liaising with external agencies to address individual housing needs.

You will also be responsible for managing complex caseloads, writing detailed decision letters, and ensuring compliance with the Homelessness Reduction Act. Furthermore, you will contribute to safeguarding efforts, attend court when necessary, and maintain accurate records to support statutory compliance.

Additionally, you will:

- Work closely with internal departments and external agencies to provide integrated services
- Attend rough sleeper sightings to provide support and guidance
- Manage housing register applications and temporary accommodation allocations
- Represent the department at multi-agency meetings and case conferences
- Stay up to date with housing legislation, case law, and best practices

About You

To be considered as a Housing Options Officer, you will need:

- Experience of working in a customer service and/or housing environment
- Experience of managing caseloads requiring detailed investigations
- Knowledge of equal opportunity issues and their practical application
- The ability to work independently and as part of a team, adapting to changing priorities
- A commitment to delivering high-quality services with attention to detail
- A GCSE standard education (or equivalent) including English and Maths
- A current driving licence and access to transport

A basic DBS / Enhanced DBS check will be carried out for this post.

The closing date for this role is 1st of January 2025.

Other organisations may call this role Housing Advisor, Homelessness Prevention Officer, Housing Support Officer, Housing Assistance Officer, or Housing Solutions Officer.

Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a rewarding opportunity as a Housing Options Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency