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Are you confident, approachable, and passionate about delivering exceptional customer service? We have exciting temporary opportunities for administrators and call handlers to join a dynamic team with one of our Public Sector clients based in Teesside.

About the Role:

This is a fantastic chance to become part of a well-established local Government Department. If you thrive in a busy office environment and excel in providing top-notch assistance and advice to customers, we encourage you to apply.

Role Overview:

Initially, you will start in an Administration role, with opportunities to transition into Call Handling as you gain the necessary knowledge. Your responsibilities will include handling general administrative tasks related to the calls you manage.

Key Responsibilities:

Handle calls regarding fines and provide guidance on payment processes
Address written queries and manage general administration tasks
Distribute post and perform photocopying and filing
Create and update records on the in-house computer system
Enter data accurately and undertake ad hoc duties as required by the client
Manage incoming calls, callbacks, and offer support to individuals experiencing difficulties with payments
Take appropriate action for non-payment cases and handle spreadsheets, calls, and warrantsAdditional Information:

Parking: On-site parking available
DBS: Standard DBS check required
Contract Duration: Initial 3-month assignment, with potential for extension
Hours: Full-time, 37 hours per week, Monday to Friday
Pay Rate: £11.59 per hourIf you're ready to take on this rewarding role and contribute to a key public sector function, please apply below. We look forward to reviewing your application and discussing this opportunity with you