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Key Responsibilities:
Handling Inbound Sales Inquiries:

* Respond to incoming calls, emails, and online inquiries regarding our product range.

* Provide accurate and detailed information about products and services, answering customer questions and addressing concerns.

Sales Conversion:

* Engage with customers to understand their needs, provide tailored product recommendations, and guide them through the sales process.

* Effectively upsell and cross-sell additional products or services when appropriate.

* Convert leads into sales by building trust and delivering excellent service.

Order Processing:

* Accurately record customer information and order details in the CRM system.

* Ensure that all order details are correct, including contact name, billing information, and shipping details.

* Liaise with internal teams to ensure the smooth processing of orders and resolve any order-related issues.

Customer Relationship Management:

* Maintain positive relationships with customers, ensuring they feel valued and supported throughout the buying journey.

* Follow up with customers after sales, addressing any post-sale questions or concerns.

Product Knowledge:

* Maintain up-to-date knowledge of Street Solutions UK products and services.

Problem-Solving:

* Identify potential issues with customer orders, delivery, or product

* specifications, and provide quick, effective resolutions.

* Handle customer complaints professionally and escalate when necessary.

Collaborate with Sales Team:

* Work closely with the wider sales team to share insights, improve processes, and achieve sales targets.

* Support outbound sales activities when needed.

Skills:

* Fluent in English, both written and verbal

* Proficient computer skills - excel preferred

* Strong communication skills to effectively interact with customers and team members

* Excellent time management skills to prioritise tasks and meet deadlines

* Ability to sell products or services by understanding customer needs and presenting

* solutions

* Organisational skills to maintain accurate records and manage multiple tasks simultaneously

* Basic math skills for processing orders, calculating discounts, and handling payments

* Confident with speaking to customers on the phone

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements. Additional tasks may be assigned as needed