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Technical Communications Support

Location: Addlestone, Surrey (Work From Home = 1 day Per Week)

About the Role
Are you passionate about technical communication and support? Our client is seeking a detail-oriented individual to join their team as Technical Communications Support. Reporting to the Technical Support Manager, you will play a crucial role in providing technical information and support to internal and external stakeholders. You will ensure technical documentation is accurate, up-to-date, and accessible, while maintaining exceptional product knowledge to deliver outstanding customer satisfaction.

Key Responsibilities

* Technical Documentation: Review, edit, and maintain product manuals, information sheets, and technical data for internal databases and websites.

* Product Technical Centre Website: Manage and publish technical documentation, ensuring content accuracy and accessibility.

* Technical Support: Provide assistance to customers, distributors, and the technical team by researching and resolving technical inquiries.

* Technical Training Support: Organize and maintain training schedules, materials, and certification processes.

* Stock Records & Pricing: Support product code management, spare parts stock levels, and pricing updates.

* Warranty Claims: Assist in warranty claim processing and database management.

* Product Evaluation: Conduct technical evaluations, investigate product failures, and communicate findings to manufacturers.

* Quality Assurance: Adhere to company procedures, striving for continuous improvement in products and services.

What We’re Looking For

* Strong technical writing and editing skills.

* Excellent attention to detail and organizational skills.

* Ability to work collaboratively across teams.

* Proficiency in managing databases and maintaining web content.

* A proactive approach to problem-solving and continuous improvement.

Why Join Us?
We value innovation, collaboration, and a commitment to excellence. Join a team dedicated to delivering top-notch technical solutions and customer care. Be part of a dynamic environment where your skills and contributions make a difference.

Start your journey with us and take your technical communication skills to the next level