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Job Introduction
We are looking for an experienced Engineering Delivery Manager to join our IT department in a newly established position. Your role will involve overseeing the delivery and improvement of technical engineering projects and continuous improvement services, focusing on online platforms, digital solutions, and middleware. Working within a functionally aligned squad, you will collaborate with Product Owners, digital operations teams, and key stakeholders to ensure a reliable and high-quality experience for both internal users and customers.

To be successful in this roe you will need a strong understanding of digital technology infrastructure, including cloud services (e.g., Azure), digital platforms (e.g., SFCC, SFSC), and networking

Smart working principles that blend onsite work at our support centre in Wakefield (2-3 days a week) with working from home.

Role Responsibility
Compliance & Governance
Ensure compliance with all relevant policies and governance standards
Collaboration with cybersecurity team to ensure compliance with relevant policy standards Incident & Request Management
Collaborate on P1 and P2 issues
Define/manage infrastructure for performance and budgets
Plan capacity for current and future needs Problem & Change Alignment
Support changes and sprint commitments
Refine ticket requirements and provide insights
Coordinate environments and release management Continuous Improvement
Manage licenses and contract renewals
Set up new accounts/licenses and conduct testing Collaboration & Stakeholder Engagement
Support changes through IT forums and manage vendors
Oversee technology selection and contracts
Attend sprint ceremonies Asset & Configuration Data
Manage IT budgets and invoices
Optimize budget for current services and growth Compliance & Governance
Ensure policy compliance
Collaborate with cybersecurity
The Ideal Candidate
Strong understanding of digital technology infrastructure, including cloud services (e.g., Azure), digital platforms (e.g., SFCC, SFSC), and networking
Proficiency in incident management, service delivery, and continuous improvement methodologies
Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
Budget management and financial planning skills
Knowledge of compliance and governance standards in IT Experience:
Proven experience in managing digital technology services, with a focus on service delivery and improvement
Experience in incident and request management, including handling P1 and P2 issues
Demonstrated experience in capacity planning and infrastructure optimization
Experience in vendor management and contract negotiation
Previous experience in a leadership or managerial role within an IT or digital technology environment
About the Company
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits
25% Card Factory colleague discount in-store and online
Save As You Earn scheme
Financial Wellbeing Support
Financial Education Tools
Salary Advance
Seasonal incentive schemes
Opportunity to apply for Retail Apprenticeships
Access to blended learning and development content
Discounted mobile phone contracts
Discounts across 100's of UK retailers
Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeingThis is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

No agencies, please.

Sportswift Ltd T/A cardfactory