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We're looking for a seasoned Technical Business Analyst to enhance customer engagement and oversee project execution for cloud-connected hardware-based mobile data systems. Your role will involve comprehending customer needs, converting them into technical specs, and working with internal teams to provide cloud-integrated solutions. Strong communication skills, a solid technical foundation, and project management capabilities are essential for this position.
Customer Engagement
- Understand customer needs and technical requirements through meetings and workshops.
- Translate customer feedback and requirements into actionable product specifications.
- Maintain a customer-focused approach to problem-solving and communication.
Requirements Gathering and Analysis
- Collaborate with customers to gather detailed business and technical requirements for hardware, software and cloud integration.
- Analyze customer needs and technical challenges to identify opportunities for optimization and innovation.
- Create clear and detailed business requirement documents (BRDs) and functional specifications.
Solution Design and Specification
- Define technical specifications and solutions that meet customer needs, ensuring compatibility between hardware, mobile data systems and cloud platforms.
- Collaborate with internal software teams to design and implement solutions that integrate with the mobile data system and cloud infrastructure.
- Work closely with hardware teams to ensure seamless integration of hardware components.
Project Management
- Lead and manage projects from initiation to delivery, ensuring projects are delivered on time, within scope, and to the satisfaction of customers.
- Develop project plans, timelines, and milestones, while tracking progress and making adjustments as necessary.
- Coordinate cross-functional teams (software, hardware, and product) to deliver project outcomes.
- Manage customer expectations throughout the project lifecycle, providing updates and addressing issues promptly.
Technical Business Analyst qualifications and Skills
* At least 3 years of experience in a technical business analyst role, preferably in a hardware/software/cloud environment.
* Understanding of software, cloud platforms and hardware.
* Project Management skills
* Ability to translate complex technical concepts into clear business requirements.
Desirable skills - Experience with APIs, data communication protocols, and IoT systems is a plus