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Helpdesk Administrator (Camden Town, NW1) - £38,000

Be the Backbone of Excellence in a Prestigious Setting

Are you a highly organized and customer-focused professional? We are seeking a Helpdesk Administrator to join a thriving team in a prestigious building in Camden Town (NW1). This role offers an exciting opportunity to play a vital part in delivering exceptional service in a dynamic environment, with a competitive salary of £38,000 per annum.

About the Role:

As a Helpdesk Administrator, you will:

* Act as the first point of contact for clients, contractors, and team members via phone and email.

* Log and prioritize maintenance requests and allocate tasks to the engineering team.

* Monitor and manage the helpdesk system to ensure timely resolution of issues.

* Produce reports and maintain accurate records of work orders and service requests.

* Liaise with contractors and suppliers to coordinate planned and reactive maintenance.

* Ensure compliance with service-level agreements and escalate issues as needed.

What We’re Looking For:

* Previous experience in a helpdesk, administrative, or customer service role, ideally within facilities management.

* Excellent communication and interpersonal skills.

* Strong organizational and multitasking abilities.

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

* A proactive approach to problem-solving and a commitment to delivering high-quality service.

What We Offer:

* Competitive salary of £38,000 per annum.

* Career development and training opportunities.

* A supportive and collaborative team environment.

Location:

Camden Town, London (NW1)

How to Apply:

If you are ready to take on a pivotal role in a fast-paced and rewarding environment, we’d love to hear from you. Please submit your CV and a cover letter outlining your experience and skills