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Who we are

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions making the people, facilities, and assets safe with our industry-leading security solutions. We are passionate about improving the way the world lives, works, and plays. This is an exciting opportunity to develop the next generation of AI-driven security solutions. Your role will have a large impact, as the technology you develop will be used to protect people, facilities, and assets, at scale – around the world.

What you will do

Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.

Logging and keeping detailed records of support cases

Prioritizing and managing open cases

Talking clients through a series of actions to help set up systems or resolve issues

Troubleshooting system and diagnosing and solving CEM hardware or software faults

Installing and configuring CEM AC2000 software applications & hardware

Writing technical Troubleshooting guides, user guides & product release notes

Delivering technical product training on hardware or software applications

What we look for

Essential

Degree in Computer Science or related subject or relevant industrial work experience.

Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience

Understanding of Linux including shell scripts

Understanding of SQL

Experience with Networking and troubleshooting servers/client machines

Experience of Virtual Platforms including Guest OS Installation 

Experience installing and supporting Windows applications 

Self-motivated to manage your own time independently and must be able to work as part of a team.

Willingness to travel

Desirable

Experience in a customer-facing technical support environment

Experience in supporting custom software applications

Experience working within the Electronic Security industry - understanding of Access control, CCTV, DVR, Intercoms & Intruder systems

Proficiency in any other European language

#LI-Hybrid

#GOSIA