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Our client is one of the UKs leading glass suppliers and processors of glass products in the UK. They specialise in bespoke single and high-end glass processing, laminate glass and Insulated Glass Units. They have an exciting opportunity to join their office team in Northampton as an Office Administrator.
Role and Responsibilities
The key responsibility is to support the sales team and offer exceptional level of customer service and professionalism.
Key Tasks Include:
* Servicing the needs of existing customers
* Processing orders
* Assisting the external sales team with appointments and leads
* Establishing, maintaining and expanding the customer base
* Produce pricing and quotations
* Collecting customer feedback and market research
* Keeping up to date with products and competitors
* Resolving or directing customer enquiries efficiently to maintain an exceptional level of customer service
* Providing an exceptional level of after sales support and troubleshooting assistance
* Working closely with other departments to support and assist when required
* Following marketing leads and enquiries generated
* Maintaining a good working knowledge of the business’ product portfolio
* Actively explore opportunities for improved processes and procedures
The successful candidate will have excellent communication and telephone skills, experience of processing orders and data entry, comfortable in a fast paced environment and thrive in a collaborative work environment. Experience within the glass, window or door industry is essential.
This is a full time permanent position working Monday – Friday.
For more information or to apply please contact Chase Taylor quoting reference MM5864