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Second Line Technical Support Engineer (Shift Patterns)

Are you an experienced Second Line Support Engineer looking to boost your career by working for a people-centric, dynamic and successful MSP?

The Company

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence and Integrity.

The Role

An excellent opportunity has emerged for a Second Line IT Support Engineer to join the technical team.

The successful candidate will have an existing track record working within a similar role and knowledge of the Windows Server OS stack, common Virtualisation practices including VDI in Citrix XenDesktop, XenApp and Microsoft RDS. A key understanding of networking would also be advantageous.

There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Citrix.

The role includes shift patterns to cover our 24×7 helpdesk, the shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am.

The role is based at Krome’s HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required.

Requirements:

·At least two years of experience in a similar role
·Experience of some or all of the following;
·Microsoft Windows Desktop / Server Operating Systems, MS Office Suite 2013/2016, Exchange, Skype for Business, Teams Telephony, Active Directory, Firewalls (Palo Alto), Citrix XenApp, Office 365, VMWare, vSphere, Hyper-V, SAN, Zerto, Citrix, SQL Server, Aruba/Airohive Wireless, PRTG network monitoring
·Virtualisation practices from a build, install, configure level through to standard support
·A good grasp of TCP/IP networking
·The ability to install and decommission a range of hardware Including laptops, printers, PC’s, monitors, servers and racks
·Great communication skills (in person and via telephone), excellent written and spoken English is essential
·Personable, with the ability to build rapport with team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
·Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must
·The successful candidate will be a punctual and thorough worker, with astute attention to detail
·Strong academic background – a Bachelor’s degree or related IT qualifications would be highly desirable but not essential
·This role will be based in our Chertsey office (with occasional travel to client sites)
·A full UK Driving License is essential for the role

All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome’s common employment practice.

The Package:

£30,000 – £40,000 Basic
A £4k allowance is paid on top of the basic salary for the 24×7 rota

Benefits:

·4% Employer Pension Contribution
·Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
·Employee Assistance Programme
·Private Medical Insurance (applicable after 5 years’ service)
·Learning and Development Programme, aimed to support Career Progression
·Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
·Long Service Recognition Awards for 5, 10, 15 years+
·Complimentary Breakfast Available (8am – 9am Mon to Fri)
·Complimentary Tea/Coffee and Fresh Fruit Available All-day
·Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
·Discounted Corporate Gym Membership
·Cycle to Work Scheme
·Shower Facilities
·Free Private Car Park
·Staff Break Out Room with Pool Table
·Modern, Open Plan, Office Environment
·Quarterly Company-Funded Social Events
·Company-Funded (Voluntary) Participation in our Charity Events
·Electric Vehicle Charging Points are available at our Chertsey Head Office
 
Inclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status.

Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy.

You may have experience of the following: IT Support Specialist (Second Line), Technical Support Analyst (Level 2), Advanced Technical Support Engineer, Systems Support Engineer (Second Line), Technical Service Engineer (2nd Line), Senior IT Support Engineer, Help Desk Engineer (Level 2), Technical Solutions Engineer, IT Service Desk Technician (Second Line), Network Support Engineer (2nd Line), etc.

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