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1st Line Support Engineer

Rate - £14 an hour

Duration - 3 months initially

Location - Bath

Ir35 - Inside (Must use an umbrella company)

Provides all 1st line/ 2nd line support functions for standard usage of all IT & Audio Visual equipment, software and services supported by DDaT.

Ensures smooth operation of the IT Delivery & Operations Service Desk

Includes 1st line / 2nd line field support for all IT & Audio Visual equipment, software and services supported by DDaT.

Includes provision of Assistive Technology (guidance and support)

Detailed Responsibilities

IT Service Desk (1st & 2nd Line Support)
AV Service Desk (1st Line)
Laptop Loan (staff)
Laptop loan (Events)
AV equipment loans
IT/AV Support for General Teaching Areas (1st/2nd Line Support)
IT Support for General Devices (1st/2nd Line Support)
Laptop loans for digital inclusion (75 devices)
IT/AV Support for Standard Office Moves & New Builds
Deployment of standard end user compute devices
Annual refresh of standard GTA devices
Production of self-help guides
Exam laptop standard configurations
Lecture Capture (1st/2nd line support)
Remote Support service
DDaT Activities for Start of New Academic Year
Proactive maintenance & replacement of AV equipment
Hybrid Events and Teaching (1st/2nd line)
Building Project Consultancy
Support for University Events (1st line)Technology Stack (Standard Support)

Topdesk
Nagios
BeyondTrust Remote Support
JISC Online Surveys
Clearpass
BluCat network asset management
Active Directory
Microsoft Intune
Jamf
Microsoft Teams
Panopto
M365
Assisted Hearing induction loop (Loopworks)
Microphone Transmission Systems (eg DECT/ISM70)
Lighting management systems e.g. Dali, FMX
Signal management e.g. EDID & HDCP