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ABOUT THE ROLE:

Reporting to the Customer Support Manager, the Support Engineer will be responsible for the support and commissioning of Yelo's range of products. Based in our offices in Carrickfergus, the Support Engineer will be a part of the support team and will play a key role in the testing and commissioning equipment within UK, Europe and worldwide. This role will involve approximately 25% of travel.

KEY TASKS

Working with customers via telephone or email to provide customer support
Ensure systems are tested and meet customer specifications prior to shipping, liaising with the design team as required
Install and commission systems at customer sites including test, calibration and performing acceptance tests against contract specifications
Work closely with the design team to ensure adequate understanding of the system is gained prior to commissioning
Create and carry out test procedures as defined by the customer
Investigate problems within the system, diagnosing and repairing faults as required
Train customer technical and operations staff where appropriate
Provide technical support to the customer as required onsite
Assist in production in order to maintain a technical knowledge of the products
Communicate customer needs, issues and possible product enhancements to the design team
To solve any IT-based issues which directly relate to the equipment while onsite
Provide a daily update to the Operations Director while commissioning
Carry out any other task that may be required from time to time

ABOUT YOU

Educated to a minimum of HNC level in Electronics or similar
Ability to liaise and communicate with external customers in English in a clear and professional manner
Valid passport, full driving license and the ability to travel

KEY SKILLS

Working knowledge of Microsoft Windows operating systems and Microsoft Office
* Ability to meet deadlines and work in a fast paced environment
* Be self motivated, be able to manage time and set priorities
* Be able to pay attention to detail
* Good verbal and written communication skills
* Strong troubleshooting and customer service skills
* Team player
* Good analytical skills