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The Sales and Customer Relations Administrator will be essential in providing administrative support to the sales team while working closely with the operations department. This role balances customer service and operational efficiency by managing customer inquiries, addressing issues, and coordinating fault resolution. The ideal candidate will be instrumental in ensuring smooth service delivery and enhancing operational effectiveness.
Key Responsibilities:
Administrative Support
* Provide administrative assistance to the sales team, including order processing, data entry, and report preparation.
* Maintain and update customer records, contracts, and service documentation.
* Support coordination of sales activities and ensure the timely delivery of products and services.
Customer Support
* Serve as the primary contact for customer inquiries, delivering prompt, accurate, and professional responses.
* Address customer complaints and resolve issues efficiently, escalating complex cases to the relevant department.
* Collaborate with technical teams to identify and resolve telecom faults, minimizing downtime and disruption.
* Follow up proactively with customers to ensure satisfaction and verify resolution of issues.
Operational Coordination
* Facilitate communication and handovers between the sales and operations teams.
* Monitor service level agreements (SLAs) to ensure compliance and superior customer service delivery.
* Assist in managing team schedules, workflows, and operational priorities.
* Contribute to process improvement initiatives within operations and customer relations.
Qualifications & Experience:
* Education: Minimum high school diploma or equivalent; a bachelor’s degree in business administration, communications, or a related field is preferred.
* Experience:
* 1-2 years of experience in customer service, administrative, or operations support roles (preferably in telecom or technology sectors).
* Familiarity with telecom operations, sales processes, or fault resolution is a plus.
Skills & Competencies:
Technical Skills
* Proficiency in CRM systems and MS Office Suite (Word, Excel, PowerPoint).
* Basic understanding of telecom products, services, and fault diagnostics.
Soft Skills
* Exceptional communication skills (written and verbal).
* Strong problem-solving abilities and keen attention to detail.
* High level of organization and the ability to manage multiple tasks effectively.
* Customer-focused mindset, committed to providing high-quality service.
* Team-oriented with excellent collaboration and interpersonal skills.
If you hold the relevant skills and experience, please apply online in the first instance. If you would like to discuss the role in more detail please contact Wendy Wakefield or Lesley Freeman at Atkinson Moss