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IT Service Delivery Analyst

Maidstone, Kent (office based)

£31,248 per annum

Full Time, Permanent

Closing date: Midnight on Wednesday 27 November

It's a great time to join our client as they're an efficient, local, visible and listening organisation, providing sustainable homes and communities. They've an established track record for building quality homes and investing in their local communities.

They're excited to recruit for this role and appoint an IT Service Delivery Analyst.

What you'll be doing

You’ll be an integral part of the Service and Infrastructure team, responsible for providing 1st and 2nd line support to ensure the smooth operation of IT services.

Handling support requests, troubleshooting technical issues, and maintaining IT systems to deliver excellent service to users across the business.

You’ll work closely with the IT team to ensure an efficient and reliable IT service delivery, providing outstanding customer focussed support. You’ll adopt a proactive service partnering approach to engage with their colleagues and stakeholders, ensuring that service levels are met.

More about you. What can you bring?

You’ll be solution focused with a can-do approach to proactively deliver IT Support services in a fast-paced environment.

You’ll have proven experience in an IT support role, with strong knowledge of Windows operating systems, Microsoft Office suite, and common IT hardware and software, as well as experience with IT service management tools and practices.

You’ll be confident with network and server administration and have familiarity with remote support tools and techniques. You’ll have excellent troubleshooting and problem-solving skills. Professional certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, or similar would be desirable.

The right candidate will have the skills and passion to live their values.

When and where you'll be doing it

You will enjoy a 37-hour working week and earn an annual salary of £31,248 per annum dependent upon your knowledge, skills and experience.

This role will be based in their head office is in central Maidstone which is a new, modern and bright space which inspires creativity and innovation.

What will you get in return?

Creating an environment which enables their people to thrive is crucial for them and their Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You’ll get:

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28 days annual leave per year (plus bank holidays)

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Company Pension contribution and life assurance

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Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

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An annual Wellbeing Fund

Equality, Diversity and Inclusion

They’re committed to building diverse talent and believe their strengths as a team come from having many unique perspectives. They have opportunities for colleagues to work flexibly, allowing them to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work.

No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you’ll get all the opportunities, support and respect you’d expect from them. They're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities