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A Housing Association based in West London seeks an experienced and enthusiastic Customer Services Advisor to join their housing team. This is a part time position working Monday to Friday (one full day and 4 days working from 10am-2.30pm). After the initial training period, the option of working from home one day a week is available.

DUTIES WILL INCLUDE:

- Investigating and resolving customer queries from start to finish across all channels: phone, email, webform, face-to-face, and social media, and providing advice and guidance on a range of issues

- Supporting customers to access online services

- Taking reports of anti-social behaviour, gathering evidence and making decisions on next steps

- Answering tenancy management-related customer queries

- Supporting the housing team by writing to customers about related services and issues

- Working with third parties to resolve queries

- Supporting other areas with handling phone contact when required

- Assisting with administrative tasks including new and expired third party authorisations

- Carrying out any other reasonable duties to deliver great service

KEY SKILLS AND ATTRIBUTES INCLUDE:

- Excellent verbal and written communication skills

- First-class customer service, preferably in housing or repairs

- MS Office (Word and Excel)

- Experience in Microsoft Dynamics 365 would be an advantage

- Having a good understanding of GDPR and data requests

If you are an adaptable, methodical, organised and digital- savvy team player, who respects and embraces difference we want to hear from you