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1st Line Support?Help Desk ? IT Support Technician ? IMMEDIATE START ?
? £12.82ph
? Newport - on site 5 days per week (?NON - NEGOTIABLE?)
⌚ (Apply online only) Monday - Friday 6 months (extension likely)

Duties
Taking ownership of 1st line support issues, ensuring complete customer satisfaction and maintaining IT documentation.
Troubleshoot and diagnose IT problems reported via the ticketing system
Manage end-user hardware setup and troubleshooting, including printers, copiers
Maintain stock levels of IT equipment and support Office 365 applications like Email/OneDrive and Windows 10/11.
Provide mobile phone support, including Intune installation for iPhone and Samsung devices.
Troubleshoot AV equipment for presentations, webcams, and conference meetings via Zoom/Teams.

Required Skills
Excellent interpersonal & communication skills
Proficient in Microsoft Office and familiar with IT support ticketing systems
Experience with network troubleshooting and managing end-user hardware