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Are you detail-oriented and passionate about delivering excellent customer service? Our client in Dartford is looking for a Customer Returns Specialist to take ownership of the customer returns process, ensuring efficiency and accuracy in managing returned goods.
Responsibilities:
✔️ Manage customer returns efficiently to meet performance targets
✔️ Receive and check returned products against the Sales Order Return
✔️ Verify Sales Warranty validity and liaise with Customer Services to resolve discrepancies
✔️ Resolve discrepancies in the information provided within Sales Order Returns
✔️ Ensure unwanted returns are processed correctly, performing quality control and investigations as needed
✔️ Maintain accurate records in the warehouse management system (BC) and Excel
✔️ Report progress on returns to Warranty, Customer Services, and Accounts teams
✔️ Manage scrapping of returns, including system transactions, storage, and physical handling
✔️ Investigate and resolve complaints related to returns issues and delays
✔️ Ensure physical items are managed correctly within the Quarantine process
✔️ Support on-site rework events, ensuring smooth supervision and completion
What We’re Looking For:
? Previous experience in returns, logistics, or warehouse management
? Strong attention to detail and problem-solving skills
? Excellent communication and collaboration abilities
? Proficiency in Excel and warehouse management systems
? Ability to manage multiple tasks in a fast-paced environment
? Join a supportive team and play a key role in streamlining the returns process!
? Apply now or contact us for more details