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Space 8 Recruitment are looking for a Customer Service Team Manager to join our well-established client based in Coventry on a HYBRID basis.   This role is easily commutable from Coventry, Kenilworth, Solihull and South Birmingham.

The Company

This company was established in the UK 20 years ago and is part of a large global company. They have an excellent reputation for attracting and retaining talent and offer a huge benefits package including hybrid working.

The Role 

This role reports into the Head of Customer Services and manages a team of 7.  Duties will include:

Managing the team on a day to day basis.
Delivering training to the team & individuals where required.
Be the point of escalation for customer complaints
Coaching and employee development 
Recruit and train new team members 
Identify improvements that could be made and find solutions 
Monitor and manage work-flow within the team 
Analyse complex information 
Monitor and report on KPIs 
What are we looking for? 

Essential - over 2 years' experience in a fast-paced customer service environment
Essential - over 2 years' experience of managing a customer service team 
Essential - able to analyse data
Essential - strong excel skills 
Essential - fantastic communication skills both verbal and written 

What are they offering?

This company offers an amazing benefits package as follows:

Hybrid working 
A whopping 26 days holiday + 8 bank holidays!! Plus you can buy or sell an extra 5 days. Plus this rises with tenure!!
Pension 
Life assurance 
Private Medical 
Free Starbucks machine
50% off  gym membership 
Free car parking 
Lots of social events; summer parties etc
What now? 

Please apply asap. This role will be popular due to the benefits offered.  We regret that if you haven't  heard from us ion 5 days then your application has been unsuccessful