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Job Summary – Resident Service Manager (12m FTC)

We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherfield area. This is a single-site role working in a new residential building.
This is a full-time 40hr week position.
*Will include working alternative Saturdays*
*This is a 12 month fixed-term contract, with strong potential to be made permanent)
What's in it for you as a Resident Service Manager?

Opportunity to work in a brand-new luxury building.
Great work location close to transport links.
An opportunity to join a well-established business at an exciting period of growth.
Competitive salary
Discretionary annual bonus
25 days holiday plus 8 bank holidays.
Private medical insurance.
Season ticket loan.
Enhanced 6% employer pension contribution
Gym and high street discounts
and much more!
Responsibilities as a Resident Service Manager:

Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
Make sure residents and potential residents have a great experience from their first inquiry to moving in.
Perform viewings for perspective residents, showcasing the space and all the facilities included.
Increase customer satisfaction on all platforms.
Complete inventory checks before check-ins and after check-outs.
Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
Manage the residents’ move out process.
Attend resident events and help with the planning of these events.
Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
Attain set targets regarding occupancy, revenue and pricing
Assist team members with ad hoc duties as and when required.
Skills required as a Resident Service Manager:

Ideally ARLA qualified (desirable but not essential)
Exceptional customer service skills with a passion for building long-term working relationships.
Excellent communication and interpersonal skills.
Resilient, able to work under pressure.
Proactive and able to use your own initiative.
We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure.
This Resident Service Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV.

INDHS