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Technical Support Engineer – Cambridge

Our client is seeking a skilled Technical Support Expert to join their team. This role is based in Cambridge with regular travel to their headquarters in Oxford, as well as national and international travel to support customers.

Key Responsibilities

Build, test, debug, and document production-level systems and products

Develop user guides, application notes, and demonstration materials

Conduct technical demonstrations for customers and internal teams

Provide timely and effective technical support to customers via email, phone, and in person

Troubleshoot and resolve technical issues related to products

Collaborate with engineering and product teams to improve product quality and user experience

Requirements

Bachelor’s degree in Electrical Engineering, Physics, Computer Science, or a related field

A minimum of two years’ experience in a technical support role, preferably in a hardware or software environment

Strong problem-solving skills and attention to detail

Excellent written and verbal communication skills

Ability to explain complex technical concepts in a clear and accessible manner

Proficiency in relevant programming languages and software tools

Experience with documentation and technical writing

Ability to work independently and as part of a team

Full, clean driving licence

Preferred Qualifications

Two or more years’ experience in the development of camera systems

Experience in the infrared camera business or advanced imaging industry

Familiarity with customer relationship management (CRM) systems

Knowledge of IT infrastructure and networking concepts

Benefits

Competitive salary

Annual performance bonus of 10 per cent of the base salary

Pension scheme

Health insurance

Equity stock options

Our client offers a dynamic work environment with opportunities for professional growth and the chance to work with cutting-edge technologies. If you have a passion for technology and delivering excellent customer support, we would love to hear from you.

Interested - Please Click Apply Now!

Technical Support Engineer – Cambridge