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A Rare opportunity to join a progressive fire protection company, utilising exceptional Customer Service skills and Account Management experience in a new and exciting role

My Cliernt, A national fire protection business are seeking an experienced Internal Account Manager to manage and grow relationships with our existing clients. This role involves handling customer accounts, processing orders, ensuring contract renewals, and supporting the field sales team. Knowledge of similat CRM systems, or even fire industry portals such as ProNet, and other compliance platforms is essential.

Key Responsibilities

* Act as the primary point of contact for assigned customer accounts, providing exceptional service and support.

* Manage inbound and outbound communications, including emails and calls, to maintain strong relationships.

* Process orders, quotes, and service requests through internal systems and customer portals.

* Monitor and update client accounts on industry portals such as ProNet, OneTrace, and other relevant platforms.

* Ensure contract renewals, upselling additional services where appropriate.

* Liaise with field engineers, planners and operations teams to ensure smooth service delivery.

* Track and report on key account metrics, identifying opportunities for growth.

* Handle customer queries and resolve any service-related issues efficiently.

* Support the external sales team with administrative tasks, pricing, and customer insights.

Skills & Experience Required

* Industry Experience: Previous experience in the fire protection, security, or compliance sector is preferred.

* Portal Knowledge: Familiarity with fire industry platforms such as ProNet, or similar is essential.

* Customer Service: Strong communication and relationship-building skills.

* Sales & Account Management: Proven experience in managing customer accounts and identifying opportunities for upselling.

* IT & Administration: Proficient in Microsoft Office (Excel, Word, Outlook) and CRM systems.

* Problem-Solving: Ability to resolve customer issues effectively and proactively.

What We Offer

* Competitive Salary

* 20 days of annual leave, plus 3 days at Christmas and 8 bank holidays.

* Career growth opportunities with access to high-quality training.

* Laptop and Mobile Phone

* Working Hours – Monday – Thursday 8am – 16.30 Friday 7.30 – 16.00

* Office based with one day working from home after probationary period potentially available.

My Client believes in empowering our team with the skills, tools, and support they need to succeed. If you’re ready to be part of an exciting phase of growth and development, we’d love to hear from you.

Join us in delivering outstanding fire protection services across the UK